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Why Should I Shop at ToolKing.com?
With over 28 years of experience and a friendly, knowledgeable staff – Tool King provides customer service second to none. Tool King offers a vast selection of tools, including items and package deals not available through other websites. Our huge buying power and efficient business model allow us to offer prices lower than our competitors with $7.99 Flat-Rate shipping, everyday.
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How Do I Register?
Becoming a Registered Member is Easy! Just Click on 'Sign In' at the top of any of our web pages, fill in the required information under the 'New Users' section and click the 'Create New' button.
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How Can I Change My Account Information?
You can change your account information by clicking on 'Your Account' at the top of any of our web pages. After you have entered your e-mail address and password to login, you may select the item you want to change under the 'Your Account' bar on the left.
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Is My Payment and Personal Information Secure?
Tool King utilizes the latest security measures to offer you peace of mind. Furthermore, we will never share your personal information with any other company for marketing purposes. Please review our Privacy Policy for more information.
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How Do I Get a Copy of an Order Invoice and Tracking Information?
Click on 'Your Account' at the top of any of our web pages. Login using your e-mail address and password. Under 'Order History' select the order number of the invoice you wish to view or print.
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What are Tool King's Freight and Handling Charges?
All items under 150 lbs, shipped within the United States are eligible for our $7.99 Flat-Rate shipping with no additional freight or handling fees. For more information, please review our Shipping Options.
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What is a Manufacturer/Factory Reconditioned Tool?
If a product has been returned it can no longer be sold as new. All of our Factory Reconditioned Tools have been inspected and warranted by their respective manufacturers. Once the tools are inspected, they are marked as Factory Reconditioned and are sold offering substantial cost savings compared to the brand-new product.
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I Forgot My Password. Can You Send Me a New One?
Yes, Tool King's website allows for customers to reset their passwords if forgotten, by following the steps below:
- Click on 'Sign In' at the top of any of our web pages
- Click 'Forgot Your Password'
- Enter your email address
- A temporary password will then be e-mailed to you
- Once you receive your password you can 'Sign In' to 'Your Account' and change your password
- Change your password by selecting 'Change Password' on the left under the 'Your Account' bar
- Enter current password
- Enter new password
- Confirm new password
- Selct 'Save Changes' button
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What is Tool King's Return Policy?
Tool King will gladly accept returns for any reason made within 30 days of the purchase date. Items must be returned in re-sellable condition with the original box. Once we receive the returned item, we will issue you a credit for the purchase price, less the cost of shipping and handling (if applicable). Simply fill out our Return Request Form to begin processing your return.
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What is LiveChat?
LiveChat allows you to type your questions to a Customer Service Representative and receive an instant response, as you would in a "chat-room". This is usually the fastest way to reach Tool King while shopping our site.
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